Important to note before exchanging your swimsuit
Your product must be returned and exchanged within 7 days of receipt.
Please note that your swimsuit should not have been worn, used or washed.
If the swimsuit is received without its original condition - we will not accept the return and will be sent back to you at your own cost.
Please noted
🌶Items should not have been worn nor washed
🌶Items should be in its original condition
🌶All returns must be sent back within 30 days of reception
🌶Please ship through local post office(Overseas customers only)
🌶Customers are required to pay for their return shipping back costs, but in return, we will be covering the new shipping fee! (Taiwan Area Only)
🍕HOW TO EXCHANGE
Step1 Fill out the form, click Here
Step2 Contact us via hotline.hotsauce@gmail.com
Step3 Get reply within 3 business days
Step4 Send the following things back
☑️ Return form
☑️ Item need to exchange
Step5 We will send it back within 3-5 business days and e-mail you to with information
*Hotsauce Apparel is an environmental loving team, we will be sending out return packages with used hotsauce boxes in order to save the planet! Let's all be earth friendly 💕
*Only regular priced items may be exchanged. Unfortunately, sale items cannot be exchanged.
Please noted
🌶Items should not have been worn nor washed.
🌶Items should be in its original condition.
🌶All returns must be sent back within 30 days of reception.
🌶The shipping cost will be deducted from the amount we refund. (So if you pay 1580ntd to but a swimsuit and 150ntd for shipping, we will pay you back 1580ntd.)
🌶Please send back package and form through local post office(Overseas customers only).
🌶If the package missing during shipping back to us, we won't be responsible for it.
*Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
🍕HOW TO REFUND
Step1 Fill out the form, click Here
Step2 Contact us via hotline.hotsauce@gmail.com
Step3 Get reply within 3 business days
Step4 Send the following things back
☑️Return form & paper receipt
☑️Item need to be sent back
Step5 We will send it back within 3-5 business days and e-mail you to inform you
Step6 Check your bank account
Late or missing refunds
If you haven’t received a refund 10 business days after it has been posted, first check your bank account again.
Contact your card issuing bank, it may takes some time before your refund is officially posted.
Contact your bank, there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using our contact form online.