FIRST OF ALL
THANK YOU FOR SUPPORTING HOTSAUCE APPAREL

Important to note before exchanging your swimsuit

 

Your product must be returned and exchanged within 7 days of receipt.

 Please note that your swimsuit should not have been worn, used or washed.

If the swimsuit is received without its original condition - we will not accept the return and will be sent back to you at your own cost.

If the size or the model of the swimsuit you have received does not fit as expected, do not worry!

You are allow to exchange for a different size, model as well as colour by following the below instructions🍕.

Please noted

🌶Items should not have been worn nor washed

🌶Items should be in its original condition

🌶All returns must be sent back within 30 days of reception

🌶Please  ship through local post office(Overseas customers only)

🌶Customers are required to pay for their return shipping back costs, but in return, we will be covering the new shipping fee! (Taiwan Area Only)

For customers in Taiwan, please return your package via 7-11(shipping details in the application)

For overseas customers, please return your package to the following address:

No. 7, Ln. 38, Tianyu St., Shilin Dist., Taipei City 111, Taiwan (R.O.C.)
Hotsauce Apparel Co., Ltd.
 

🍕HOW TO EXCHANGE

Step1  Fill out the form, click Here

Step2  Contact us via hotline.hotsauce@gmail.com

Step3  Get reply within 3 business days

Step4  Send the following things back 

         ☑️ Return form
         ☑️ Item need to exchange

Step5  We will send it back within 3-5 business days and e-mail you to with information

 

*Hotsauce Apparel is an environmental loving team, we will be sending out return packages with used hotsauce boxes in order to save the planet! Let's all be earth friendly 💕

If you would like to get a refund for your swimsuit, there are a few conditions that need to be met in order to be eligible for a refund.

Please noted

🌶Items should not have been worn nor washed.

🌶Items should be in its original condition.

🌶All returns must be sent back within 30 days of reception.

🌶The shipping cost will be deducted from the amount we refund. (So if you pay 1580ntd to but a swimsuit and 150ntd for shipping, we will pay you back 1580ntd.)

🌶Please send back package and form through local post office(Overseas customers only).

🌶If the package missing during shipping back to us, we won't be responsible for it.

*Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

For customers in Taiwan, please return your package via 7-11(shipping details in the application)

For overseas customers, please return your package to the following address:

No. 7, Ln. 38, Tianyu St., Shilin Dist., Taipei City 111, Taiwan (R.O.C.)
Hotsauce Apparel Co., Ltd.
 
 

You can get your refund by following the below instructions🍕.

🍕HOW TO REFUND

Step1  Fill out the form, click Here

Step2  Contact us via hotline.hotsauce@gmail.com

Step3  Get reply within 3 business days

Step4  Send the following things back 

         ☑️Return form & paper receipt
         ☑️Item need to be sent back

Step5  We will send it back within 3-5 business days and e-mail you to inform you

Step6  Check your bank account

 

 

Late or missing refunds
If you haven’t received a refund 10 business days after it has been posted, first check your bank account again.
Contact your card issuing bank, it may takes some time before your refund is officially posted.
Contact your bank, there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using our contact form online.