Return Policy

FIRST OF ALL
THANK YOU FOR SUPPORTING HOTSAUCE APPAREL

Important to note before exchanging your swimsuit


Your product must be returned and exchanged within 30 days of receipt.

 Please note that your swimsuit should not have been worn, used or washed.

If we receive a swimsuit that is not in its original condition we will not accept it and it will be returned to you at your own cost


Exchanges


If the size or the model of the swimsuit you have received does not fit as expected, do not worry! You can exchange it for a different size, model as well as colour by following the below instructions.

Please noted

  • Item/s must be in original condition .
  • Item/s must not have been worn, washed or altered in any way.
  •           ship through local post office
  •           We won't covered the shipping fee for returning back, But we will pay to send it                back to you!

The address where you can return your package is:

No. 7, Ln. 38, Tianyu St., Shilin Dist., Taipei City 111, Taiwan (R.O.C.)


Refund policy

If you would like to get a refund for your swimsuit, there are a few conditions that need to be met in order to be eligible for a refund

  1. Your swimwear should not have been worn or washed
  2. Your swimwear should be in its original condition
  3. All returns must be sent back within 30 days of reception
Please noted
  • It is important to note that the shipping cost will be deducted from the amount we refund. (So if you pay 1580ntd to but a swimsuit and 150ntd for shipping, we will pay you back 1580ntd.)
  • please sent back package and form through local post office
  • If the package missing during shipping back to us, we wont be responsible for it

The address where you can return your package is:

No. 7, Ln. 38, Tianyu St., Shilin Dist., Taipei City 111, Taiwan (R.O.C.)


Late or missing refunds
If you haven’t received a refund 10 business days after it has been posted, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using our contact form online.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.




HOW TO EXCHANGE


Step1  fill out the formclick Here

Step2  contact us via emai

Step3  get reply whitin 3 Business days

Step4  Send it back 

  • return form
  • Item need to exchange

Step5 we will send it back within 3-5 business days and e-mail you to inform you


HOW TO REFUND


Step1  Fill out the formclick Here

Step2  contact us via email

Step3  get reply whitin 1-2 Business days

Step4  Send back 

  • return form
  • Item need to return

Step5  we will notify you through email after we received your return

Step6  check bank account